Lets Get Happi - Online Therapy App

Privacy Policy

This privacy policy (this “Policy”) was last updated on 15/12/2022.

 

Happi is owned and operated by Veda Rehabilitation and Wellness Pvt Ltd doing business as “LETS GET HAPPI” and all the rights of “Lets Get Happi” are reserved to Veda Rehabilitation and Wellness Pvt Ltd.

 

VEDA REHABILITATION AND WELLNESS PVT. LTD is incorporated under the provisions of the Company Act, 1956/2013, and its registered office at R7/B2, Siddharth Nagar No.2, Road No. 9, Prabhodhan Thakre playground, Goregaon West, Mumbai- 400 104 At happi, we respect the privacy of our users and every person who visits our mobile application “Happi” (the “App”), and the related content, services, and other features and functionality offered on or through this  App (collectively, the “Services”). We are committed to protecting your personal information and your right to privacy.

 

When you visit our  “App” and use our services, you trust us with your personal information. We take your privacy very seriously. In this privacy notice, we describe our privacy policy. We seek to explain to you in the clearest way possible what information we collect, how we use it, and what rights you have concerning it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy policy that If you do not agree with this, please discontinue the use of our services.

 

Introduction

Our technology platform uses advanced data-driven tools to personalize your care and to enhance evidence of care, care continuity, outcomes metrics and data-based learnings. We provide mental health professionals with insights and capabilities to drive improved and measurable outcomes for our clients receiving virtual therapeutic services on our platform. You can access our platform via our mobile application available in the app stores (“App”) via the play store on “Android” and iTunes on “iPhone”. When you sign in to our app, we do not keep a record of your personal information (other than your mobile number which we need in cases of emergencies or to call you back in case a call drops) and medical condition, however, the same may be noted by a therapist/psychologist while talking to you or giving you therapy. Medical information means any information that:

 

1. relates to your past, present, or future physical or mental health, treatment, the provision of health care services or payment for treatment.
2. This includes medical history, diagnoses, treatments, current medical condition, and use of prescription medications This Policy explains Happi practices where we process “personal data”, which is information that relates to an identified or identifiable individual. To “process” or “processing” means the use of personal data including, collecting, recording, storing, using, analyzing, combining, transferring, disclosing, or deleting.

 

1. GENERAL

a. We may modify this Privacy Policy at any time. If we decide to change this Privacy Policy, we will post those changes on our website or app. We encourage you to periodically review our Privacy Policy to stay informed about how we are using the information we collect. All additions and changes apply as of the time they are posted on our platform.

 

b. This website or app is not intended for use by individuals under the age of 18. By using this Platform or submitting information to us, you consent to our collection, use and sharing of information as described in this Privacy Policy. If you are below 18 years then if you are accepting the service, then we will consider that you have consent from your guardian or parents to use the services. If you do not agree with the terms of this Privacy Policy, do not provide us with any information or use any of the services offered or provided on this app. We do not direct the app, nor knowingly collect any personal information from you. If it collects, it will be only under the guidance of the parent or guardian.

 

2. WHAT IS INCLUDED IN THIS POLICY?

The information on this page applies to the personal data we collect about your interactions, use, and experience with, our happi app on iOS or Android (our “App”), and in connection with the online therapy services we provide (the site, App and our online therapy services are together, the“Services”). As noted below, our data practices depend on how you interact with our Services, and how you receive and pay for Services. This Policy does not apply to any other websites that you visit before our site or any third-party sites that may be accessible through the happi Services. Please read this Policy carefully so that you understand your rights in relation to personal data.,

 

3. WHAT PERSONAL DATA DO WE COLLECT?

Information you provide to us The personal information we collect from, and about, you may vary depending on how

you engage with our Services and the information you provide voluntarily. We may

collect personal information directly from you or otherwise in connection with your use

of the Services, such as:

Registration

Information you provide when you create an account for yourself (or an authorized

account for a minor), are matched to a therapist, or register yourself (or on behalf of a minor) as a client. The data we may collect while using our site or app:

 

a) Name: Such as first or last name or it can be an anonymous name 

 

b) Email address
Including but not limited to a hashed email address.

 

c) Gender
Such as male or female

 

d) Relationship status
Such as married or unmarried

 

e) Issues dealing
Such as anxiety disorder, bipolar disorder, borderline personality disorder, co-
dependency, depression, impulse control disorder, post-traumatic stress disorder

 

f) Medications
Any previous medication prescribed by the doctor or any medicine used or taken by you.

 

g) Statistics
Such as to specific metrics or generate visuals that help libraries better understand and
assess how their online resources are being used.

 

h) Search History
Information about searches performed in-app or site

 

i) Gameplay content
Such as content you generate in-game.

 

j) Inferences About Your Interests, Preferences, and Other Behavioural Data Such as hobbies, interests, and characteristics, e.g., your favourite foods, purchases, or recipes, consuming tendencies, and health and fitness information.

 

k) Financial Information,
Such as credit and debit card information, bank account and routing number, and billing and UPI address.

 

l) Information
Any information you provide to us.

 

4. HOW DO WE GET THE DATA?

You provide this when you go through the intake process in our site or app

 

5. WHAT WE DO WITH THIS DATA?

We use your personal information for these purposes

 

  1. Provide you with the Services
  2. Provide you with treatment information
  3. To match you to a therapist’s
  4. Conduct therapist oversight
  5. To build, modify, and develop new products, features, and Services
  6. Send you marketing communications
  7. Respond to your questions and concerns
  8. Improve our Site or app and marketing efforts
  9. Conduct research and analysis

 

6. WITH WHOM WE WILL SHARE THE INFORMATION?

We are committed to maintaining your trust, and we want you to understand when and with whom we may share the information we collect.

 

a) To respond to legal processes (such as a search warrant, subpoena or court order) and provide information to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law, or otherwise as required by law; and

 

b) To Governmental Authorities: – Under certain circumstances, personal information maybe subject to disclosure pursuant to judicial or other government subpoenas, warrants or orders.

 

c) We may also use or disclose your health information, in accordance with specific requirements in the law, for the following purposes: To alert proper authorities if we reasonably believe that you may be a victim of abuse, neglect, domestic violence or other crimes; to reduce or prevent threats to public health and safety; for health oversight activities such as evaluations, investigations, audits, and inspections

 

7. WHAT RIGHTS DO YOU HAVE OVER YOUR DATA?

A. Personal Information.

 

You may at any time review or change the information by:

 

Contact us using the contact information provided on the website. We may change or delete your personal information, upon your request to change or delete your information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use, and/or comply with legal requirements.

 

B. Opt-Out Rights

 

All users or prospective users of this Site have the right at any time to cease permitting personal information to be collected, used or disclosed by veda and/or by any third parties with whom veda has shared and/or transferred personal information. These Opt-Out Rights may be exercised by contacting veda via email, by telephone or via certified mail. After processing an Opt-Out request, Veda will delete the user or prospective user’s personal information from its database.

8. HOW LONG DO WE KEEP YOUR INFORMATION?

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

 

9. HOW DO WE KEEP YOUR INFORMATION SAFE?

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, the transmission of personal information to and from our Site is at your own risk. You should only access the services within a secure environment.

 

10. LIMITATIONS ON LIABILITY.

a. You assume all risks associated with dealing with other users with whom you come in contact through this site. None of the content on this site is intended to be used as medical advice without first consulting a qualified physician. We expect that you will use caution and common sense when using this site

 

b. Veda will exercise all reasonable efforts to safeguard the confidentiality of our user’s personal information. Veda shall not be liable for unauthorized disclosure of personal information due to no fault of Veda including, but not limited to, errors in transmission and unauthorized acts of Veda employees, staff and/or third parties.

 

c. You understand and agree that any dispute over privacy is subject to the terms and conditions of this privacy policy. you agree that our liability to you in respect of any loss or damage suffered by you for any breach of this privacy policy or for any reason whatsoever related to the use of the site shall not exceed rupees Ten Thousand.

 

11. HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have questions or comments about this policy, email us at contact@letsgethappi.com